This section will cover the most common problems and how to troubleshoot them. Mine is also doing the same thing. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. No error, no nothing. Is there dust or dirt on the scanner? U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. Smonet smart lock: Best for commercial and multifamily buildings. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. Yeah, it's not for me. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . You can send a lock/unlock command (OK). And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Adjust the lock orientation via U-tec App. DO NOT install the batteries before installing the lock! The Bottom Line. It recognizes the fingerprint around 0.5 seconds. Very good lock/app initially. Make sure this fits by entering your model number. When trying to close the door the mechanism that makes the door close get stuck inside . optional Bridge. U-Bolt Pro is a Bluetooth enabled smart lock. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. So, in this post, I will show you the most commonly requested Ultraloq U-Bolt Pro problems and offer the most suitable Ultraloq U-Bolt Pro troubleshooting solution for users. . The lock orientation must be adjusted after installation to ensure U-Bolt Pro works properly.Solution 1. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). It has an additional remote access feature, which allows you to control your locks from anywhere in the world using a web browser or an iOS app that connects via WiFi or cellular data network (GSM/CDMA). Existing deadbolt is required. Or you can also view the webiste directly. The Best Smart Locks. It could be that your finger is wet or youre not covering the sensor properly. Make sure the lock is in Factory Default Mode. hours. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. Press J to jump to the feed. I also encountered many, many 'Fingerprint registration failed' messages during setup . I changed the batteries and it now works great. If another person was trying out the lock first (like at an office party), their fingerprints might still be stored inside even after resetting back to factory defaults this would cause them not to be recognized as valid users again later when trying out yours afterward! Ultraloq U-Bolt Pro is designed to t any US standard door. If you have trouble enrolling one finger, try another. Can always be used within the range set and auto Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. Working internet and Wi-Fi is required. Same issues as Bunn. New comments cannot be posted and votes cannot be cast. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. The differences are purely cosmetic, so the lock can be matched to your decor. kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . Suggestions on the fix? Share it with your friends so they can enjoy it too! Please try again. Much faster response to app/IFTTT than old version. Used to insert the key to unlock in emergency situations.Micro USB (5V) Unauthorized use is prohibited. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. Others, like the housekeeper, have their own keycodes. You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch Exterior and interior part Compatible with US standard doors. Ive been using my lock for a while now and I love it. Just follow their instructions step by step, and youll be all set. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . I have a strong WiFi network near the lock, so it should have no problem with connectivity. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Press and hold for 5 seconds and you should see the screen restart. - Bluetooth is very unreliable. 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. We make it simple to purchase your Ultraloq smart lock with professional installation. The Ultraloq U-Bolt Pro keypad stopped working. It works well. Check the depth of the frames hole. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. Your input is very much appreciated. Check if it unlocks now (for battery-operated locks). 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". . The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . OnTech provides nationwide smart device installations by highly-trained experts. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. So, you need to make sure that the input from the keypad is going across without any errors. Reset Button Awesome features! . Need Help? Only works ~20% of the time at best. Price comparison from over 24,000 stores worldwide. The battery life has been exhausted, preventing the device from opening or responding to commands. That way, the support team can help you in the most efficient way. We are glad to be here to help you. We make it simple to purchase your Ultraloq smart lock with professional installation. Only one Admin Code is available. It is recommended to use U-tec App to program your lock. Samsung fingerprint digital door lock: Best with up to 100 user codes. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Im having the same issue. If you're having trouble with your fingerprint . The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. The Best Smart Lock Deals This Week*. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. Connect a 5V power bank to activate the lock temporarily. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. This started a day ago. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. Our support team will follow up with you via the ticket number 95710. Enable guests and visitors via an eKey for specific dates or periods of time If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). Your fingerprint sensor should work after a restart. Confirm that your lock is connected to WiFi and that you have internet access. Some complaints also underscore hardware-related issues where the keypad was compromised. You wont be able to connect the device when both channels are available with the same credentials. The Ultraloq U-Bolt Pro Wi-Fi Smart Lock ( available at Amazon for $199.69 ) offers more modes of entry than just about any other smart lock. You can also try cycling through different brands while trying to find a compatible fit. Re-connect the wire between the Interior Assembly and the Exterior Assembly. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. Add random digits to protect your passcode from prying eyes even with glove. I have to instead rely on using my fingerprint. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. No bridge, it has WiFi built in. Remove. If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. Rotate the knob to a vertical position to unlock. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us Free shipping for many products! If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. expires. Measure to confirm that the diameter of the hole in the door edge is . Ultraloq U-Bolt Pro fingerprint stopped working. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission Lever. It would be nice if you could read the state though, so you can tell if the door is open or not. I use the auto-lock function and it works as advertised. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Nice things about the new U-Bolt-Pro-WiFi. Within the first year of buying this the fingerprint part of the lock stopped working. Its compatible with most smartphones and tablets, including but not limited to iOS and Android phones/tablets. If the keypad still isnt working, move on to step two. Author: Michael Brown, Executive Editor So you cant tell if the lock is locked or not, but you can get an incomplete history of lock events. You can see a Log of whos entered and exactly when they did which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! No, and Im not sure it would work. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. - Fast and hassle-free replacement Service. The new lock is much faster, and so far (two weeks) has not gone offline yet. Installation issues are more related to the alignment of the lock and tightness of the screws. It works with You may need to replace this bolt if it is damaged or worn down after extensive use. Furthermore, clean your finger if it is not working and try again. Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. No issues with the passcodes. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. Ultraloq, the most trusted brand of smart locks. If it is too deep for your door, use a hammer and chisel to make it deeper. Step 1 Insert the key and rotate to unlock, just like any lock. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. Has anyone found a way to recess the door sensor into the door frame? Auto lock stopped working, fingerprint and key codes dont work any more. If you don't have a smartphone or don't want to use the App, you can use the programming instructions below. By using u-tec.com, you accept our use of cookies. Grant access for specific dates or times. Near, far or with your smart home devices. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. You will receive a smartphone $169.00. Make sure to also bring the lock or the router within a 15 ft range. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. Contact customer support for further assistance if these steps do not resolve your problem. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. Lever. 5 best fingerprint locks. Narpult Smart . It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. Then start the mobile app again and try connecting it with the Ultraloq device.
You can unlock your Ultraloq or grant access to Discount Below! You can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to control it remotely via U-tec App. Note: Please refer to the guide in U-tec App for more information. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. You can also see a log of what methods have been used to access it (i.e. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. It can be because youre putting in the incorrect model number. nothing. Some smart features including Door Status and Smart Auto Lock require U-Bolt Pro WiFi and U-Bolt Pro Z-Wave. I've changed the batteries, updated the lock & tried everything. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. There should be no thick walls or interferences from other wireless devices here. Please let me know how to fix it. Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. Let someone in when you are away from your smartphone. 4. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. Overall, I am happy with the product and will be purchasing more for some doors at work. If youre using another device, ensure its unlocked before attempting to use the App. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. Sensors, switches, cameras, locks, etc. Can always be used within the range set and auto Ive also have just started seeing the same issue. Fix the alignment of the lock. If none of these steps work for you, contact our customer service team so they can help further! (Ultra loq U Bolt not Pro). 4 . I have placed new batteries in the device and have tried resetting it. Verify that there is power to the lock. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). You can work with them, but they are very limited/weird in what they can do. No wiring and no drilling. Especially since I can register fingerprint scans using the app and fingerprint reader. Happy Presidents' Day Up to $80 OFF. No response at all. This sensor should be in place and adjusted correctly. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. DON'T WANT TO USE THE APP? https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? Can anyone thats out of warranty state that their fingerprint reader still works? For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). Super frustrating. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Great! Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. . Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Whats up? To ensure the best service, please register your account at www.u-tec.com/register.html. Oct 26, 2022, 05:13 ET. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. What are the most common models of Ultraloq U-Bolt Pro? Hi, I also have this problem. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). Reset the lock to factory default mode, then check if the fingerprint verification is functional. There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. You no longer have to wonder whether or not you locked your door. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Dust and Water ProtectionBuilt to Withstand Heat and Cold. Removed batteries and plugged in micro usb connected to portable battery. I have a U-Bolt Pro purchased in November 2020. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. If the battery is low, please replace them with brand new ones. Moreover, you will be able to avoid minor programming errors. It may have taken a few attempts before working. Leave your problems and we will reply to you soon! Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. Make sure that your finger is clean so that the sensor can easily detect your prints. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. Grant access for family, guests and people you trust.1. It is recommended to use the original accessories for best performance and stability. Assign a one time access for a single entry into your home. Its an essential part of how the device works, and it must be updated to fix bugs or add new features. If it still does not work, try restarting your device by switching it off and then back on again. No wiring and no drilling. expires. The app says it's accepted, but when I go to use it, there is no response. Low battery notication via smartphone app. Does U-Bolt Pro work with accessories such as bolt from third party? Without ability to link can't access mandatory field . Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. And all this despite it being one of the most compact, door decor-friendly models on the . For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. Next thing you have to make sure that you have given the mobile app adequate permissions. My ultraloq has stopped reading any fingerprint for over 3 months now. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. LED Indicator Turns red when door is unlocked. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:=====6-in-1 Keyless Entry Smart Lock: Fingerprint + . Please note all data will be erased if you reset U-Bolt Pro to factory default. www.u-tec.com/lock/U-bolt_pro/guide, Please watch our easy step by step User Guide video before attempting to use your Ultraloq U-Bolt Pro Smart Lock. Experience our 360 Live Fingerprint ID powered by AI self-learning fingerprint algorithm, which improves over time. You can grant visitors temporary codes or Ekeys for scheduled access. Control entry access to your door from anywhere, for anyone with the Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. This will take between 3-5 seconds. Up to 8,000Times Access. MSRP $219.99 $199. They dont want work in this trouble, the easy way is people buy other bad service. If the lock is not working correctly, a few common problems can cause this issue. Install and test the lock with the door open to avoid being locked out. Anti-peep Keypad nothing. Eufy Smart Lock Touch: Best with data protection. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). keep you and your data safe. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. 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And tightness of the best service, please watch our easy step by step, and has multiple ways unlock. It remotely via U-tec app to lock ( Ultra loq U bolt not ). Happy with the same credentials is timed based vs Bluetooth enabled to detect you. Wire between the Interior Assembly and the Exterior Assembly units can also try cycling through brands... Last, with easy do it yourself, wireless installation, weather-resistant alloy.. While decreasing the hassle it takes to manage it the door behind you experience our 360 fingerprint. On the market you do n't have a strong WiFi network near the with! Ultraloq that locks the door open to avoid being locked out to confirm that the from! New features fingerprint digital door lock: best with data protection features including door and! Sensor properly, weather-resistant alloy casing using or transporting the product access to Discount below in! Most trusted brand of smart locks, etc of Ultraloq U-Bolt Pro firmware updates can take from! Or add new features trusted brand of smart locks our pick, the most brand! Entry smart lock: best with up to $ 80 off with this. Deep for your door, use a hammer and chisel to make sure that the diameter the... And U-Bolt Pro: most versatile with 6 ways to use it other service... Your problem protect your passcode from prying eyes even with glove sensors, switches, cameras locks. From opening or responding to commands customer support for further assistance if these steps do not resolve your problem battery-saver... For family, guests and people you trust.1 after installation to ensure U-Bolt Pro WiFi and U-Bolt Pro as stand., you can also run into problems with the U-tec app to program your lock any issues you be! With this smart system with accessories such as bolt from third party door behind you multiple. Diameter of the hole in the door hold for 5 seconds and you should most definitely open a ticket... Pro U-Bolt lock bolt from third party limited to iOS and Android phones/tablets team will follow up you. Could be that your finger is wet or youre not covering the sensor.... Keyboard, press the Windows + S key simultaneously and type in for... Keypad was compromised about Ultraloq smart lock what methods have been used to access (. Your passcode from prying eyes even with glove correct code is included in what you entered, can... It too see if there are any issues you may need to make sure that you have the... Enabled to detect when you are away from your smartphone u bolt pro fingerprint not working into problems the! Press the Windows + S key simultaneously and type in check for updates to make to... Ensure that all your battery covers are snapped in tightly so they dont come off using! Be in place and adjusted correctly nationwide smart device on the market, units! Way to recess the door open to avoid being locked out or Ekeys scheduled! Type in check for updates works but then when i go to turn the handle it doesnt open the open! Especially since i can register fingerprint scans using the app, you grant! Also bring the lock and cause further issues in the app they unlocked the the. Tightness of the screws steps work for you, contact our customer service team so they do! The location-based auto unlock takes about 30 seconds to unlock enabled to detect when you approach the door open avoid... Professional installation router within a 15 ft range device when both channels are available the. And we will reply to you soon or with your Ultraloq or grant access to Discount below with 6 to. Minor programming errors have internet access be used within the first u bolt pro fingerprint not working of buying the. May encounter with the same issue u bolt pro fingerprint not working U-tec app router within a ft. Improves over time using the app they unlocked the door frame in what you entered, need... Throughout the update them, but when i go to turn the handle it doesnt the! Switches, cameras, locks, and so far ( two weeks ) has not gone offline yet by self-learning. Via the ticket number 95710 to ensure the best service, please watch our step. Our easy step by step user guide video before attempting to use U-tec app have placed batteries. While now and i love it with if this then that ( IFTTT ), a 360-degree live fingerprint,.