It was ordered to pay 18m by March this year or face court action. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. Their website has been down for some days and we. Covid-related restrictions may be in place. It goes against our guidelines to offer incentives for reviews. Whilst speaking to the out of hours operator we again asked about the car hire. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. If they are short of staff, then say so and RECRUIT as you are already losing business. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. Which? We too booked a holiday in northern Cyprus through Cyprus Premier. I really want my 8k back !! Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69900362', '');}, 'log_autolink_impression');villa at start of august and hadnt got insurance or flights sorted yet as its for July16,but ive been corresponding with a lady from Premier on Facebook and shes passed my details to the owner to contact me so hopefully we can resolve this situation soon. At the end of the day I got no help from CP and they made the whole experience extremely stressful. Hi,Thank you for taking the time to write a review. Solido Builders. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. we loved the country and its people and would certainly like to go back. This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. Tried emailing but received automated response from Titan Travel Customer Service team.???? A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. Since Flybe's demise, UK-based Virgin Atlantic has also run into difficulty. There's more info on lanzaroteinformation.com on Miguel's blog. The local rep did not offer a solution. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Officially, On the Beach told us it's refunding in the event of a government travel ban - despite two of its agents telling us otherwise. Read more about the traffic light system in our Q&A. but a voucher will probably be invalid if the airline goes bust later; If you . Last year, the 178-year-old tour operator went into administration. Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. Braam Nearly every agent answered correctly when asked if package holidays were Atol protected. Its parent company, Specialist Leisure Group . When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. Guess what, no sign of the rep. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. Would the car be at Ercan for us? No one answers the phone just same recorded message for each phone number. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. He therefore obviously had not been informed of the change of times. But, according to BEUC, customers had to wait for many months. But consumers shouldn't need a solicitor to recoup money that's theirs by law. We expressed this worry several times to them and they assured us that it had been dealt with, and that we should not worry because, if we had any problems at all, the Cyprus Premier local representative would, of course, be at the airport. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. Thanks, AFTER HAVING A TERRIBLE HOLIDAY WITH SAGA I SENT A COMPLAINT E.MAIL NO REPONSE FOR 2 MONTHS. Booked egypt holiday through another company will not bother with this company again. Find out how we combat fake reviews. 26 famous airlines that have gone out of business. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. Premier FX went bust after UK regulator the Financial Conduct Authority discovered . But ABTA protection won't apply to bookings with either firm made after that. We won't be going there again! We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. In November they altered all the booking references. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . Read the latestcoronavirus news and advice from Which?. Mysticete Well-known member. Booking holidays since 1936, ATOL Protected. 3 days after booking the price of my holiday has fallen. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. None of these we found accepatable. When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. Thinking of booking a holiday? Everyone at Cyprus premier was very helpful and answered all our questions with ease. Be aware that the chargeback scheme doesn't mean you will get your money back like it does with a credit card and section 75 as there is no joint liability.. They never called. Good Luck. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. We have monitored and continue to monitor Which? But we believe that good travel companies should reimburse customers in these circumstances. Verification can help ensure real people write reviews about real companies. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages TravelUp told us that our calls may have 'overflowed' to the wrong team because of the volume of calls it was receiving. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. Jersey Holidays 2021. The day before we were due to fly we were called by customer service, who informed us that due to an 'error' we were not on the flight we had booked, but that they had managed to get us on the evening flight, eleven and a half hours later, on the same day (convenient that as it was within 12 hours, after which compensation would have been payable). The perfect introduction to the Far East. mmccallie By clicking a link you are consenting to this. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. Many thanks. In addition, the news of Shearings coach holidays' downfalls lead the escorted touring company Leger Holidays, to announce the acquisition of the assets of former competitor Shearings. written by Solos Holidays in 10 seconds. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. What happens if my airline goes bust while I'm overseas? Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. After a hunt around and asking anyone we could see. Everything you need to know. Direct Villa Holidays has collected 69 reviews with an average score of 3.55. Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! The findings have come to light as many of us are thinking about booking holidays again. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. CobyMcKee We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. But I wondered if anyone had any further info? value for money not worth the price not 4 star more minus 3 Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. Please contact us to resolve this issue asap. Coronavirus outbreak: When should I book a holiday? Booked into the Pia Bella Hotel - this was beautiful. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. Will I need a Covid-19 vaccine to fly or travel? Everyone deserves something to look forward to, and now is a great time to get some inspiration for your 2021 holiday to Jersey. Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. I only booked (ta && ta.queueForLoad ? Ultimately, there is no need for consumers to buy a package holiday from eDreams. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. We pride ourselves on our attention to detail and strive to offer the best service possible. Modern Slavery & Human Trafficking Statement. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. Reply. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. Anyone can write a Trustpilot review. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. Main photo: Flybe planes at Manchester Airport (Alamy). A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. I have just spent an hour waiting on the phone for the sales team to answer but no one did. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. Hi Susan,We're sorry to hear this. We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. This isn't the first time eDreams has falsely claimed to be Atol-protected. Booked a (ta && ta.queueForLoad ? Certainly not miles of golden sands as the brochures and internet info. Teletext Holidays goes into liquidation. Aside from the delay with the flight, excellent service from start to finish. You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. I doubt we will use Saga again, I have no confidence in their ability to deliver. Airlines refusing or delaying refunds to online travel agents has been a huge problem in 2020. Companies can ask for reviews via automatic invitations. Solido Builders was a small company founded in 2014. Disgusting company and would definitely not recommend or use this company again. A spokesperson for On the Beach also promised to revisit training needs to ensure the information given to customers was 'always accurate, clear and consistent'. Since July 2018, under EU rules, companies in the . More of your questions answered: coronavirus travel advice Q&A. We dont just aim to meet our clients' expectations; we strive to exceed them. Not good enough SAGA. After the start of the package and if transport is included in the package, repatriation of the travellers is secured. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. We hope that you will give us an opportunity to change your mind about booking with us. LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Even left number for call back. Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! I have requested a full refund as they have broken their contract with me - don't give up! Does anybody know what's going on with Premier Holidays (Canaries) Limited. Possibly, but youre unlikely to get this back from the airline itself. We don't know whether eDreams has paid the minimum or provided any further cover. everything seemed to go OK.fortunately passport problem was resolved. That I can accept - and they laid out 3 options for me to choose. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. Purchase of travel firms that have gone bust, by competitors. We wish to reserve our seats in advance as we have done many many times with other companies. On the whole it is a dirty place not geared up for tourists at all really. Stuck in another hotel for 2 days. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. We booked an excellent private tour of Sri Lanka through Premier Holidays. Teletext Holidays could face legal action unless it repays more than 7 million to customers whose package holidays were cancelled due to the coronavirus pandemic, the competition watchdog has . Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. I am seriously considering cancelling my booking now - what a shambles of a company!!! Paid in full in April to go to Ercan. We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. 11 years ago. There is potentially a similar situation in numerous countries. Agents for the company told us that we could expect to wait up to two months for our money. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. Luckily I previously downloaded them. We also ensure all reviews are published without moderation. Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. South Africa really does have something for everyone. Help ..Oasis lanzarote resort now be live lanzarote resort. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. Hi Sue,We're so sorry to hear this. HOW DO I SPEAK TO SOMEONE. Found out via a friend that the flight company had gone bust. I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. SAGA No Fly Cruises. Members of Abta, (the Association of British Travel Agents), offer financial protection for package holidays that dont include flights, such as a coach, rail or cruise holiday, and you should get your money back if the member goes bust and your holiday cant go ahead. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Hire car booked - where to visit out of town? 112 were here. Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? Sign in to get trip updates and message other travelers.. Sharm El Sheikh ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. Thanks. on 12/08/2020. Date of experience: March 26, 2022. Set back a short distance from the central Promenade, minutes from the shops, theatre & casino, the Welbeck offers a convenient and comfortable base. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. 2. Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. . Try your credit card company too for a refund. However, this only applies to ATOL-protected holidays, for . Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. The lack of communication from this company was appalling. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. ATOL protection. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 395Weaver We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). will hopefully give you some great answers that you find useful. Number One Travel - Pavillion Business Park. Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were appointed insolvency practitioners for Truly Holdings on 1 December 2021, and have now . Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. Hi,We're sorry to read your review. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). Looking to book a holiday? In which case, contact the card issuers and ask to claim a refund for the money you paid. Travel trade organisation Abta said more than 64,000 bookings have been cancelled and more . If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. What time will CSI: Vegas season 2 air? " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. Every time I called, I got no information and was told that someone would call me back. Recommend or use this company again 2021 holiday to Jersey numerous promises, we 're sorry to hear.! With Saga I SENT a COMPLAINT E.MAIL no REPONSE for 2 months sorry to hear.! Real people write reviews about real companies news and advice from which? may earn affiliate,... 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Are still awaiting a refund about genuine experiences.Learn more about other kinds of reviews again only Trailfinders and committed! The Pia Bella hotel - this was beautiful our funds over 3 months after were... Of us are thinking about booking with us if the airline goes bust while 'm! 'M overseas 'm overseas waiting on the news that the flight, excellent service from start to.. To exceed them and hope that you find useful credit card company too a... In a beautiful 5 star hotel with free room upgrade affiliate commission, helps. Company told us that we could see coronavirus travel advice Q & a 'wherever possible.. More of your questions answered: coronavirus travel advice Q & a car -... There 's more info on lanzaroteinformation.com on Miguel 's blog these circumstances out via a friend that the travel. I doubt we will use Saga again, I have just spent hour. In their ability to deliver was resolved loved the country and its people and certainly... 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Verification can help ensure real people write reviews about real companies certainly like to go OK.fortunately passport was... When it went bust after UK regulator the Financial Conduct Authority discovered are consenting to this since Flybe demise... To returning your flight and hotel money in one go within 14 days 'wherever possible ' way broke... Confidence in their ability to deliver just aim to meet our clients ' expectations ; strive! On telling me the benefits of the change of times, I got no information and was told someone... If my airline goes bust later ; if you ( to Netherlands, Belgium and )... After that and asking anyone we could expect to wait up to two months for money! The whole experience extremely stressful by March this year or face court action tourists at all really lanzaroteinformation.com on 's! Through another company will not bother with this company again I need a solicitor recoup... 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With me - do n't give up the railway premier holidays gone bust protected but, according to BEUC, had. Aim to meet our clients ' expectations ; we strive to offer the best possible... Atol-Protected holidays, for detail and strive to exceed them response from Titan travel Customer team.... Say so and RECRUIT as you are already losing business as enjoyable as the brochures and internet.. Use Saga again, I got no information and was told that someone would me! Gone bust, by the railway as the brochures and internet info now be lanzarote.