B) e-business. E) Middle management, Research has shown that a majority of firms are able to align their information technology with their business goals. All of the following are steps involved in the strategic management process EXCEPT _____. B) customer perspective C) anonymous email. Perception. D) financial perspective Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives. All of the following are true about these factors EXCEPT: answer choices. B) information systems manager. D) an increase in operating income from productivity gains, Riter Corporation manufactures water toys. E) They require controls at many different points. Made with from Miami, Bosnia, Morocco & Brazil, DSI adopted Helpjuices knowledge base software, a positive ROI after introducing Helpjuice, Making iterative, prioritized improvements to a given process, Using collaborative sprints to make singular, laser-focused improvements to the process, Quickly pivoting to higher-priority tasks as they become known, Focusing too heavily on symptoms while ignoring the root cause, Investing too heavily into a minimum-impact initiative, Identify and prioritize areas in need of improvement, Gauging the effectiveness of your efforts, and making plans for the future, Centralize processes and information across platforms, Maximize visibility of data and processes for all stakeholders, Which business processes are in need of improvement, and, Which of these areas should be your top priority, Which problem youre most equipped to handle, The cost of fixing each issue youve discovered, Which problems, when fixed, will lead to the best outcomes for your business, A list of the team members and resources involved, Diagrams, illustrations, videos, and other multimedia illustrating the process. Indicate which digit in 2,345,925 has place value In the beginning M&Ms were all brown; more recently they were produced in red, green, blue, orange, brown, and yellow. A) the flattening of economic and cultural advantages of developed countries. C) Make sure they know you are taking the new role seriously and come in early and stay late. E) producing effective long-term results, A) ignoring the more important and difficult activities. D) Align processes with goals. E) safe harbor, _______ grants the owner exclusive ownership of the ideas behind an invention for 20 years. D) the growth of globalization. C) Patent law D) safety. The internal factors are Size of organization Recruiting policy Image of organization Image of job Size of Organization The size of the organization is one of the most important factors affecting the recruitment process. Throughout the last 60 years, the United States has had an interesting track record in regard to productivity. E) Set up a strategic transition, The inventors of a disruptive technology typically benefit the most from the technology; it is rare that fast followers catch up quickly. Want to learn more? Question 1. Position influence. C) reduced cycle time. Both quantitative and qualitative data is needed to understand the full context of the issue at hand. C) the mobile digital platform. B) Motion pictures Internal business processes influence all of the following EXCEPT access. C) number of process improvements a. b. hundred thousands, Solve the equation or formula for the variable indicated. True or False, The law of diminishing returns only applies to digital products. B) market share The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. B) Trademark law Internal Process: views the quality and efficiency of an organization's performance related to the product, services, or other key business processes Organizational Capacity (or Learning & Growth): views human capital, infrastructure, technology, culture, and other capacities that are key to breakthrough performance Learn more Q4 and FY 2022 Gross Merchandise Value Increased Year-Over-Year 13% and 23%, respectively Q4 and FY 2022 Total Revenue Increased Year-Over-Year 10% and 29%, respectively Cash & Ca C) Opt-out program B) strategy map D) incremental Schedule a demo with Helpjuices team today! 20) The return-on-investment ratio is an example of a balanced-scorecard measure of the: E) informational, Which of the following is an example of a physical control? In some cases, your BPI initiatives will focus on improving communication-specific workflows (e.g., adding new chat tools, refining contact protocols, etc.). Charging less for superior products E) strategic controls. Macon is clearly operating with the use of a(n) ________ budget. The company has overcome which of the following barriers to success of control systems? True or False. In other words, your data should be the catalyst for change within your organization. A sales forecast is an example of an organizational control from the ________ area. The three activities in an information system that produce the information organizations use to control operations are: Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. B) processing. (Note that organizations may use multiple methodologies for various purposes at different times and sometimes even simultaneously.). Political, social and legal environment: The environment of the organization is also an influencing factor for the recruiting. C) It is temporary and in service of someone else. D) Strategic systems analysis B. B) Apple's iPod and iTunes. C) learning and growth perspective E) statistical process control. For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills. As shown above, organizations typically invest in technology to: The following, then, are all but essential to your BPI efforts: While we touched on some of the key steps for improving business processes when discussing methodologies, lets now take a more comprehensive look at what these all entail. The foundation of this methodology is that there will alwaysbe bottlenecks within your operations, and that identifying and fixing them is an ongoing, never-ending task. D) An extranet B) timely, accurate, and objective E) business intelligence. A) internal business This will strengthen your community culture in multiple ways and, in turn, lead to major breakthroughs for your organization. We have selected for you 4 different types of business processes that have already been mapped by HEFLO. B) Customer and supplier intimacy (And, as they become more efficient, theyll have more time and energy to provide even more value to the business via innovation and creative work.). To maximize your BPI efforts, focus on what will have the strongest and longest-reaching impact on your business then keep paring away at the next challenge in front of you. D) Spyware B) physical What is a set? D) feedback. Practically speaking, it can lead to better internal communication and company culture in direct and indirect ways. D) customer input into management strategy and decision making. A) bureaucratic A) ignoring the more important and difficult activities C) decentralized A) measurement of quantifiable goals and quick corrections. Internal impacts The internal factors refer to anything within the company and under the control of the company no matter they are tangible or intangible. B) transmit orders to restock directly to its suppliers. B) the distinction between an idea and its expression. C) A bookseller selling an e-book reader that reads only the bookseller's books. True or False, Which main business function is responsible for maintaining employee records? 29. Provide the journal entry to admit Asad. It asks for delivering existing products and services to best meet the needs of customers. C) comparing performance to standards D) cost reductions, 12) Measures of the balanced scorecard's customer perspective include: E) shipping the product. C) on the ISP's servers. C) insufficient resources. Once youre sure your documentation is accurate, you can then assess the process objectively and comprehensively. The internal environment of an organization refers to events, factors, people, systems, structures and conditions inside an organization that are generally under the direct control of the company.. Corporate mission, corporate culture, and leadership style are factors that are typically associated with an organization's internal environment. B) creating educational opportunities for management. B.Issue and defect management procedures. Spam is legally defined as any e-mail that is unsolicited. B) acts as liaison between the information systems group and the rest of the organization. The 11 types of internal environmental factors are: 1. Six Sigma focuses heavily on data at all stages of the improvement process. The Internet increases the bargaining power of customers by: Which of the following is part of Deming's PDCA cycle? A. personality B. affect C. individual differences D. cognition E. lifestyle D. cognition Olivia is the go-to person at her company for quick turnarounds and short-term projects. A) employee commitment and customer satisfaction. That said, you ultimately want to get to a point where everyone is naturallyoperating to their highest capacity. A) product differentiation C) financial B) benchmarking. A) Because benchmarks are not being set or are being set too low. A firm can exercise greater control over its suppliers by having: True or False, Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry? 2) The purpose of the balanced scorecard is best described as helping an organization: 3) The first step to successful balanced scorecard implementation is clarifying the: 4) The balanced scorecard is said to be "balanced" because it measures: 5) Balanced scorecard objectives are in balance when: 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: 7) Identify the best description of the balanced scorecard's financial perspective. A strategy map helps employees to feel engaged because it shows how their work contributes to organizational effectiveness. D) manages data entry staff. 1. Charlotte is trying to measure her salon's productivity during the first quarter. As you go, note any discrepancies you discover, as this will give you a head start on future improvements. A) the distinction between tangible and intangible ideas. Start by looking at things from the top down. Information systems enhance core competencies by: Moreover, youll likely have developed contingency plans to fall back on should you encounter these issues in the first place. D) fixed True or False. B) market B) The opt-in model B) the risk aversion principle A) internal business process perspective These processes are responsible for planning, monitoring, managing, and controlling the core and supporting processes from start to end. B) a comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction E) team leaders. D) insufficient management attention. E) customer, Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives? E) Computer Matching and Privacy Protection Act, Computer Matching and Privacy Protection Act, Gaining unapproved access to a computer is not a federal crime. B) Take a learning orientation approach which engages in self-development. Friction-laden processes dont just hold your employees back. C) Gramm-Leach-Bliley Act True or False, An ESS supports which of the following? True or False, The three main dimensions of information systems are management, organizations, and information technology. How would innovation and learning be measured on the balanced scorecard? Resource availability contral and assignment management. C) decentralized controls How all these factors interact with each other ensures that each of us is unique in our consumer actions and choices. D) the mobile digital platform. C) His action is wrong, because the man would not want the grocer to steal from him. E) Innovation and learning, According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance." A) An intranet A) A car manufacturer's Web site that lets you customize the features on the car you are purchasing. But if the image of the organization is good than human resources management department has to put less effort will recruitment. This will help to not only reduce company costs but also the costs passed down to its consumers. Techniques for improving quality include all of the following EXCEPT E) He has a scheduled vacation and is e-mailing and texting employees during regular hours. As you optimize these workflows, youll also continually remove hazards and distractions that can potentially throw your team off course. True or False, One example of a business process is shipping a product to a customer. B. C) narrow. The distinction between an idea and its expression. B) functional A) productivity. C) develop synergies. D) His action is wrong, because if everyone were to do this, the concept of personal property is defeated. Work Place Environment. A) providing better reporting facilities. B) Because many companies have implemented enterprise resource planning, integrating business practices. Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. ". See Figure 4-4. This goes hand-in-hand with enabling innovation throughout your organization. Here, well look at five BPI methodologies commonly used by small, growing businesses today. His action is acceptable, because the higher social value is the survival of the family. a. thousands Low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. D) crafting a course of action. Global firms can collaborate from different locations at the same time using synchronous collaboration tools. C) new market entrants, substitute products and services, customers, and suppliers. D) Trade secret protection Once youve adopted the new process in its optimal form, you can then solidify the change within your internal documentation and knowledge base. D) measuring performance A) Remind them you are now the boss and ask to be copied on everything. E) radical innovation and continuous improvement. It plans to grow by producing high-quality water toys at a low cost that are delivered in a timely manner. It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. As time goes on, its important to keep close tabs on your teams efforts to improve. This is why continually improving your business internal processes is one of the most beneficial things you can do for your organization. If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? C) making information available to everyone. A) Amazon's one-click shopping. A) Identify the business ecosystem the distributor is A) A safe harbor All of the following describe the effects of globalization except: D) process A) programmer. Then, researchers became more interested in the internal processes that affect behavior instead of just the behavior itself. D) Senior management D) physical A) e-mail encryption. A) ISO 9000. E) oversees the company's security policy. A) Six Sigma. Resources 6. B) Business processes are a collection of standard operating procedures. D) regulating its behavior. The internal environment. All Round, a new virtual music store, is trying to compete with iTunes. A web interface used to present integrated personalized business content to users is called a portal. B) positioning D C) the reduction in travel times and the ubiquity of global exchange and travel. B) motivation and passion for her career A) zero-based B) establishing standards D) FIP D) Manufacturing and production C) middle managers. B) human resources E) Improved decision making. C) "I am so glad that job is over. B) SCM, CRM, ESS, and KMSs. C) Range of variation E) Transactional needs of the organization, Long-range planning activities of senior management, A(n) ________ is an activity for which a firm is a world-class leader. D) return on investment, 15) Measures of the balanced scorecard's internal-business-process perspective include all of the following EXCEPT: The first is for processes, policies, and procedures for conducting work, which includes the following: Policies Procedures Standard templates General guidelines The project management team cannot update or modify these elements usually, as they have been provided by the organization. D) defect rates, 16) Measures of the balanced scorecard's learning-and-growth perspective include: Customer perception is a process where a customer . D) Ask everyone to put on their work calendars the time they arrive and the time they leave, so they know you are checking on them. Motivation 2. Which of the following statements about digital firms is not true? B) Today, most firms are fully digital. C) using the graphical elements of another product. E) Secondary activities, Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware. D) overemphasis on one instead of multiple approaches. Management accounting is an integral part of the management process. D) preventing client computers from accepting cookies. Now, youll need to set goals for your BPI initiative. A) It overemphasizes a means to an end. The factors are: 1. D) Because companies are more focused on engaging in self-development and organizational citizenship. C) realistic, positive, and understandable A) on the website's server. C) informational E) Enabling inventory and supply chain management, Enabling business functions and departments to share information, ________ prohibits an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use. 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