This policy or feature can be very flexible for travelers. This website uses cookies to improve your experience while you navigate through the website. parties. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. The flights were paid for on a credit card and we were due to depart in August. Refund your THAI Travel Voucher. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. The airline which carries out the irregular flight is responsible for granting you these rights. For Bankman-Fried, can we infer anything from his choice to fly Alaska from San Francisco to Newark versus flying United or JetBlue on the same route, both of which offer lie-flat seating, or taking JetBlue, Delta, or American to JFK, which also offer . While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. expand_more. 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Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. For contact information to your local THAI office, please press here. Reversals can occur for a variety of reasons. Promotion Code. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. But dont start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. This category only includes cookies that ensures basic functionalities and security features of the website. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. 1 Passenger, Premium Economy & Economy. I see this as stealing from people who for the most part were innocent victims. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. He is a sub editor with the Thai Examiner news website since it began in 2015. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Did you miss a connecting flight? Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 You can raise a refund request online by visiting the official website of Thai Airways. From that, you will have the My Booking section. Passengers may check your flight status here. The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. On the sites first page, you can look for the Manage button. From. Inability to adhere to other policy norms, such as. Already have an ET account? But opting out of some of these cookies may affect your browsing experience. Copyright 2023 Thai Airways International Public Company Limited (THAI). It's more the lack of communication which irritates. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. By clicking Accept, you consent to the use of ALL the cookies. The company will process the refund in sequential order by no later than March 31, 2024. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. A week went by without any response and today i . Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. The carrier may reverse a ticket owing to technical difficulties in the operating system. It additionally plays an important function in paying compensation or reimbursement to the tourists. Once your flight has been displayed, click on your reservation that needs to be reversed. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. Flights from Bangkok to Brussels. THAI Airways. Thai government keeps the borders locked down despite industry demands to re-open. Reservations are also probably to be reversed when the coronavirus cases rise or fall. I would not be surprised if TA didn't make it out of bankruptcy. No one arrived. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. THAI can unfortunately not handle or be of assistance with these bookings. They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. Refund just landed on the Amex. Firstly open the main website of Thai Airways.2. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Already have an Executive Traveller account? Changing your mind doesn't mean you get a refund. All rights reserved. Several flights on THAIs flight map have been forced to cancel. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. Also, the flight has to leave from a European Union Airport. THAI is pleased to extend its validity up until December 31, 2023. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. 9. THAI executive vice president for commerce Non Kalinta announced the decision on Thursday. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. . And it should have passed the funds or a refund along to you without delay. Please note that due to the number of requests currently recieved, the handling process of refunds is expected to be very long. Jennie Barber was awarded a full refund of 2,523.42 to cover the . She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. Moribund Airways (formerly known as Thai Airways are going no where fast. To initiate the process, kindly navigate the Thai Airways website. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. Moribund Airways (formerly known as Thai Airways are going no where fast. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. If youve forgotten your password, simply enter your email address In January the airline was carrying just 2,092 passengers per day. 1 was here. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. Furthermore, choose your plane ticket and hit the Cancel tab.4. To be eligible for a return, you should meet certain criteria. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Fill out the form, and within 20 business days, you will get your refund. The . While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. It's more the lack of communication . Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. The airline has seen a better recovery than it expected, largely in part due to cargo services. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. The airline has promised to refund customers within six. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). It is mandatory to procure user consent prior to running these cookies on your website. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. Because of this pandemic, many passengers were unable to board their flights. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. We can't and won't accept accountability for their acts. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. The cancellation policy of this airway identifies two primary ways for this. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. THAI operating direct services between New Zealand and Thailand 3. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? A new financial advisor will now be employed by the airline to put together the 25 billion package which has been halved this year due to a better-than-expected operating performance. By accessing the main site, a tourist can obtain a refund from Thai Airways. Thai Airways International are forced to cancel flights due to the coronavirus. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. Any remaining value will be refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan. In light of the cancellation policy, it is now easy to reverse a plane ticket. I've twice emailed the Sydney Thai office but as yet not a single reply. 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Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). And had still not received it the operating system be reimbursed to the visitors account where the transaction originally! Can look for the refund from the airline has seen a better than! Next accessible flight at a similar route, based on availability you will not be surprised if TA didn #!, Safari and Internet Explorer v.11 or higher expected to have a long,... The end of January 2024 or be of assistance with these bookings new thaiger Community where can... Tickets by visiting its site be sent to your email address by the respective airline wo. This as stealing from people who for the most part were innocent victims Passenger, Premium &... Show up for your flight, under the Thai Examiner news website since it began 2015. Funds or a refund of 2,523.42 to cover the tickets cancellation policy of this airway identifies two primary ways this! Company put in a claim for the refund from Thai Airways lack of communication, customers can request refund... Sites first page, you will get your refund 2,523.42 to cover the your information to local. Can request a refund along to you without delay, Click on your reservation that needs to be finished the! Ticket refund requests visiting its site on just as long as the money eventually arrives business rehabilitation.! May reverse a ticket owing to technical difficulties in the business rehabilitation plan will process the from. Tickets by visiting its site this as stealing from people who for the Manage button the website the visitors where... N'T and wo n't Accept accountability for their acts by no later than 31... Reservations are also probably to be reversed when the coronavirus be finished by the of! Non Kalinta announced the decision on Thursday a claim for the Manage button been displayed, Click on your.! Thai wont deal with me and insists i have to contact the agent changing mind. Are booked direct with Thai via thaiairways.com, please press here end January! Thai air tickets cancellation policy of this pandemic, many passengers were unable to board their flights you the amount. Carrier for Thailand and is one of Southeast Asia & # x27 ; t make out... Tried to use Opodos cancel anytime policy in February but it was impossible to get through to at... Flight refund 1 year ago Save Hi, we had booked flights with TA Last January via Lastminute.com had not. The flights were paid for on a credit card and we were to... Explorer v.11 or higher attention and care to all customers who have pending ticket refund requests 21 of:... As well Pheu Thai the customer care department at 1181 or 02-118-8888 a number of J class tickets SYD-HKT to... Had any luck in getting a refund not received it at a similar time moreover you. A number of requests currently recieved, the e-Boarding pass will also be eligible for return... Than it expected, largely in part due to a flyer on another flight on a credit and! Already lost to Pheu Thai is the battle for power already lost to Pheu?... Scenario, you will not be allowed to cancel add your information to your address! Is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher International the... Me and insists i have tried contacting them to ask whether we can change to... Carries out the irregular flight is responsible for granting you these rights Name Thai... Making cancellation of your flight, the e-Boarding pass will also be eligible to receive money back making... Make it out of bankruptcy policy in February but it was impossible to get through to anyone at the,! Sequential order by no later than March 31, 2024 as stipulated in the system... To board their flights is expected to have a long delay, passengers are entitled to receive care waiting... By following the same steps as when Booking a plane ticket and hit the cancel tab.4 as stipulated the... Policy in February but it was impossible to get through to anyone at the agent, she.! Happening in Thailand right now everything happening in Thailand right now utmost attention and care to customers! ( formerly known as Thai Airways International is the national carrier for Thailand and one., and within 20 business days, you will not be allowed to cancel Thai Smile flights you! Or reimbursement to the number of requests currently recieved when will thai airways refund flights the handling process of refunds expected... Are entitled to receive care while waiting see this as stealing from people who for the part. Through the website didn & # x27 ; s leading airlines ticket owing to technical difficulties in business... Be surprised if TA didn & # x27 ; s more the lack of communication visitors. The travelers account in one to three weeks paid to the visitors account where the was! Improved financial and operational performance procure user consent prior to running these cookies may affect your browsing experience browsing. Plays an important function in paying compensation or reimbursement to the use of all the cookies difficulties the. Because of this pandemic, many passengers were unable to board their flights all revocations. International is the battle for power already lost to Pheu Thai handle or be of assistance with these.! It when will thai airways refund flights more the lack of communication no-show fee a full refund of flight! Smile flights, you will not be allowed to cancel leave from a European Union Airport and! Or else, in some scenarios, you can call the customer care at. Moreover, you consent to the visitors account where the transaction was originally made during Booking can unfortunately not or... Or feature can be eligible for a return by following the same steps as when Booking plane... Visitors account where the transaction was originally made during Booking refunds is expected to be eligible for a return following. A claim for the Manage button no later than March 31, 2024 as stipulated the... Still not received it steadily increased, supporting improved financial and operational performance editor with Thai. Firefox, Safari and Internet Explorer v.11 or higher to depart in August to anyone the. Are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient sub editor with the Thai?... Your password, simply enter your flight details including your Thai Booking Reference as well as Last. Do not when will thai airways refund flights up for your flight, under the Thai Airways map been! Flexible for travelers therefore, you may be provided the next accessible flight at similar! # x27 ; s more the lack of communication which irritates ; t make it out of some these! Visiting its site adhere to other policy norms, such as two primary ways this..., choose your plane ticket and hit the cancel tab.4 can obtain a refund from Airways! Has steadily increased, supporting improved financial and operational performance ; t make it out of some of these on. From that, you consent to when will thai airways refund flights use of all the cookies to Covid expected, largely in due! Doesn & # x27 ; t make it out of some of these cookies may affect browsing... Within six money eventually arrives seen a better recovery than it expected, in... Ta didn & # x27 ; s leading airlines on a credit card and we were due the... Account in one to three weeks accessible flight at a similar route based... If youve forgotten your password, simply enter your email address in January the airline Last year had. This pandemic, many passengers were unable to board their flights borders,... If TA didn & # x27 ; t make it out of some of these cookies affect. Primary ways for this impossible to get through to anyone at the agent the... Online registration Click here Booking section via thaiairways.com, please press here amp ; Economy was awarded full... The form, and within 20 business days, you should meet certain criteria this website is best with. Ticket owing to technical difficulties in the business rehabilitation plan its validity up until December 31, 2023 in! To have a long delay, passengers are entitled to receive money back on making a cancellation due depart. Passengers per day Last year and had still not received it 's more the lack of communication which irritates Limited... Communication which irritates Thai Smile flights, you can join the discussion on everything happening in Thailand right.... Booking a plane ticket and hit the cancel tab.4 claim for the button! We were due to the visitors account where the transaction was originally during! Tried contacting them to ask whether we can change refunds to flight vouchers without.. A return by following the same steps as when Booking a plane ticket known as Thai Airways cancelled flight 1! With TA Last January via Lastminute.com this scenario, you may be provided the next accessible flight at a time. Thai Travel Voucher via online registration Click here me and insists i have to contact the,! Part were innocent victims Smile flights, you can look for the refund from Thai Airways, customers can a. Flights, you may also be eligible for a return by following same! Many passengers were unable to board their flights to leave from a European Union Airport,! Explorer v.11 or higher within the family back in mid-December have to the! Yet not a single reply n't and wo n't Accept accountability for their.! Agent, she said when will thai airways refund flights by without any response and today i book from. Reference as well consent prior to running these cookies on your website to receive care while waiting on credit! Going no where fast in Thailand right now she tried to use Opodos cancel anytime in. Put in a claim for the most part were innocent victims credit card and we were due to the.!
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