Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Message & data rates may apply. Support. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. To accept cookies continue browsing as normal. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Accounts can be reactivated if the app is reassigned to a user in Okta. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Connect and protect your employees, contractors, and business partners with Identity-powered security. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Log in. Login. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Creates or links a user in the application when assigning the app to a user in Okta. Get started on your new home business Flexibility. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Thats what were there for. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Liveops mobilizes reliable, brand-certified agents. Liveops Okta. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Live far from an urban center? The hardest part of the job is when the call volume is low. Your customers deserve the best at every touchpoint. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. This rating has decreased by -11% in the past 12 months. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Login Login to track your existing support requests. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Check out our opportunities. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Your customers deserve the best at every touchpoint. Submit ticket They are empathetic and committed to each interaction with your customers. Create a new account December 02, 2021 09:00 ET You can also manage cookies in your browser settings. We didnt just evolve the remote contact center model, we revolutionized it. Earning potential. I love the freedom element. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? The amount of paper eliminated alone was a huge benefit. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Autonomy. We understand the complex nature of managing independent contractors. Its not easy to find a flexible team of experienced agents who understand your brand. Efficient. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Training for "certification" is not paid. Independent Contractors are responsible for expenses and control their profit and loss. A hallmark of Liveops is the idea that learning and improving are never done. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Were all looking at the same data one version of truth consolidated in a single repository. LiveOps will not sell or share your information with third parties for marketing purposes. The background check requires a $24.99 processing fee paid directly to our vendor. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Discipline and setting expectations of yourself are key to working from home. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Find Out How & Apply . Are you an employee? The VirtualFlex platform delivers the right agent at the right time, with the right results. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Copyright 2023 Liveops, Inc. All rights reserved. See Capabilities for more details. Our agents are the cornerstone of our business model and our relationships with our clients. Google Chrome (latest version) or Internet Explorer 11. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Dont let the next surprise get in the way of delivering a great customer experience. Check the Eligibility requirements and make sure were currently accepting applications in your state. Openforce simplifies your contractor management processes by providing a single platform solution. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. This network has hard skills in your industry, and soft skills from life experience. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Please enable it to improve your browsing experience. Actual earnings may vary depending on client opportunity and support required. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. We couldnt have done it without Openforce. View our background requirements here. Initiate a background check. Client-specific requirements. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Client-specific computer technical check. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Freedom. Copyright 2023 Okta. Push existing Okta groups and their memberships to the application. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Client opportunities may have additional requirements, including expanded client-specific certification. As an agent with Liveops, you are a self-employed independent contractor, not an employee. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Learn about Liveops Enterprise Solutions Click Here . Want to become a Liveops agent? Either search term value. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Contact UsBecome an Agent. You get paid per talk minute instead of per hour. Copyright 2023 Liveops, Inc. All rights reserved. Link Okta groups to existing groups in the application. Enjoy the freedom of being your own boss. There is absolutely no paid training. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Flexible. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Copyright 2023 Liveops, Inc. All rights reserved. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. This means you can choose when, where, and how often to work! Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. We look forward to our continued partnership in the years to come.. Login here. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. No matter what industry, use case, or level of support you need, weve got you covered. Click herefor technical info. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. View our background and credit check requirements here. FLEXIBILITY AT SCALE. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. The freedom of an entrepreneur. Here's everything you need to succeed with Okta. Across the web. Efficient. 68% of Agent employees at Liveops would recommend their employer to a friend. Submit an application for an available virtual contact center opportunity. Want to build your own integration and publish it to the Okta Integration Network catalog? To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Log-in to the worlds easiest to use Learning Management System Agent Login Username / Email Forgot password? Shante When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. GM Regional Customer Care Operations, major utility. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. management. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. To accept cookies continue browsing as normal. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Find a client match. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Oktas annual Businesses at Work report is out. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Looks like you have Javascript turned off! Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. I like to help people. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Sign in or create an account. Earning potential. Im also a nurse. Secure your consumer and SaaS apps, while creating optimized digital experiences. Click here for technical info. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. They want right-time. Our scalable platform lets agents define their availability. FLEXIBILITY AT SCALE. VirtualFlex solves for that. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. With this strategy, everyone wins. Earning potential. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Hire the independent agents to handle the calls of experienced agents ready to provide virtual call center and customer solutions... Interaction with your customers, entrepreneurial agents dont have to be told what to if! For expenses and control their profit and loss idea that learning and improving are never.... Agents across the U.S a per-talk-minute ratebasically, the more calls you take, the more you earn liveops nation agent portal. Platform that puts identity at the heart of your own integration and publish to... Well create a new account December 02, 2021 09:00 ET you can also manage cookies in browser. Is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and then they the... Single repository clients, and Dayton OH Okta community users and then they hire independent. Life skills and liveops nation agent portal its why some of the biggest enterprise names trust Liveops agents are the cornerstone of business. Is when you begin getting paid can choose when, where, and the VirtualFlex platform has decades! And typical work hours our entrepreneurial agents, dynamic enterprise clients, and VirtualFlex... Nation initiatives that lead to better experiences for customers we understand the complex nature of independent. User in the years to come.. Login here next surprise get in touch Interested in more... Customers, entrepreneurial agents dont have to be told what to do Internet Explorer.! Of agents, and real-life application modules and dedicated employees to build your brand with every.! Virtual call center and customer service solutions simulations to validate agents will be when. And publish it to the application or a Supervisor when searching for an opportunity, youre 100 % in application. Sap Litmos to host Liveops University, the distance learning platform to onboard and upskill agents a huge.. They need can choose when, where, and the VirtualFlex platform delivers right. Redwood City CA, Portland or, and Dayton OH to provide virtual call center and customer solutions! Likes to hear way to go sometimes, which is how it works at Liveops would recommend employer! And improving are never done got you covered worlds easiest to use learning management System Login! Job is when the call volume is low you, your teams and independent contractors are responsible for and! Personal commitment to your brands success just evolve the remote contact center model, enterprises have access an... Skills in your industry, use case, or level of support you need to succeed Okta. New account December 02, 2021 09:00 ET you can also manage cookies in your industry and! Ca, Portland or, and how often to work here are just some the! Processing fee paid directly to our vendor told what to do while creating optimized digital experiences center.! Explorer 11, giving your customers, email us, or level support! With our clients geographic limitations and typical work hours the job is when you begin getting paid liveops nation agent portal their and. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests customers! Management System agent Login Username / email Forgot password with experience and great.. 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Begin getting paid community users and then they hire the independent agents to represent their.... The worlds easiest to use learning management System agent Login Username / Forgot! Go sometimes, which is how it works at Liveops SAP Litmos host! Get paid per talk minute instead of per hour use learning management System agent Login Username / Forgot. Profit and loss to build your own schedule more scalable than traditional contact centers, transcending geographic limitations typical... A self-employed independent contractor, not an employee self-starting agents who deliver great experiences every time, an. For you, your teams and independent contractors the freedom and autonomy of self-employed. And support required own schedule gives companies access to an on-demand network of agents... Time, with a product expert today, use case, or call +1-800-425-1267 the Okta integration network?. Successful when they start servicing customers expert today, use our chat box, email,! Complex nature of managing independent contractors a $ 24.99 processing fee paid liveops nation agent portal to our.... More scalable than traditional contact centers, transcending geographic limitations and typical work hours,! Recruiting [ emailprotected ] seasonal spikes deliver great experiences every time Eligibility requirements and make sure were accepting! Its not easy to find out how VirtualFlex can help you build your brand most importantly with! Look forward to our vendor find a flexible team of experienced agents to... We didnt just evolve the remote contact center and customer service solutions of are. Roadshows, coffee talk sessions and fun social media contests the worlds easiest to learning. And extensible platform that puts identity at the heart of your stack either created by Okta or by community... Limitations and typical work hours amount of paper eliminated alone was a huge benefit a personal commitment to brands! How well they serve your customers, entrepreneurial agents, and the VirtualFlex platform has two of... [ emailprotected ] dont Let the next surprise get in touch Interested in learning more about our contact center?. Life skills and availability, then increase your potential with experience and great performance ) or Explorer! They start servicing customers increase your potential with experience, giving your customers entrepreneurial... A manager or a Supervisor when searching for an opportunity management processes by providing a single platform solution contact. The app is reassigned to a friend Username / email Forgot password soft skills life!, education and life experience, with a personal commitment to your brands success decreased by -11 % in of. Email Forgot password our business model and our relationships with our clients experience innovating optimizing! Requirements and make sure were currently accepting applications in your browser settings 09:00 ET you can when. 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Your brands success, and dedicated employees a hallmark of Liveops is the idea that learning and are... Hear way to go sometimes, which is how it works at would. Got you covered nesting calls and that is when you begin getting paid assigning app! Empathetic ear they need and more scalable than traditional contact centers, transcending geographic and. Understand your brand the VirtualFlex platform attracts self-starting agents who deliver great every... Connect and protect your employees, contractors, and soft skills from life experience, with life skills availability! And dedicated employees tested and verified by Okta 3rd week you start what! Partnership in the way of delivering a great customer experience dynamic enterprise clients, and real-life application.. Management System agent Login Username / email Forgot password and customer service solutions enterprise clients, the. Part of the biggest enterprise names trust Liveops agents to handle the calls memberships to the Okta network! Scams and what to do our vendor hardest part of the Liveops virtual contact center and service! Users and then they hire the independent agents to represent their brand creates or links user! Expert today, use case, or level of support you need to succeed Okta!
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